public toilets:

i have seen two types of toilets: one free and the other paid. while free toilets are maintained very neat and clean, the paid ones have no parallel. the latter have facilities like toilet paper, liquid soap, electric dryers, hangers for coat etc. using a paid toilet was an experience. the paid toilets are inspected frequently at designated hours and record is maintained.

even in shopping malls the toilets are maintained very neat and clean. they always carry a display board that if any user finds it dissatisfactory, he may draw the attention of a member of the management of the mall. same is the case with the toilets in the hospitals. the toilets also have a baby station for change of the nappies.

it appears that the maintenance of the toilets whether public or private has been given to a third party.